User Experience (UX) Strategies

UX Audit

I know we need to improve the user experience on our website, app, or SaaS platform, but we’re not sure where to begin or what best practices to follow.

Overview

From optimising simple customer onboarding or checkouts processes, to streamlining complicated digital platforms, our UX audit packages are designed to thoroughly evaluate and optimise your digital platforms. By analysing user behaviour, identifying pain points, and assessing usability, our audit uncovers areas for improvement and provides practical solutions.

You will receive a detailed report and strategic recommendations. This report will highlight usability issues, optimisation opportunities, and provide a clear roadmap for enhancing your user experience. It focuses on key areas such as user behaviour analysis, and journey optimisation, equipping your business with actionable insights to create a more intuitive and effective digital experience.

We conduct a comprehensive review of your digital platforms, analysing data, speaking to customers and reviewing designs against best practices to identify drop-off points in your customer journey. Our methodical approach provides you with detailed user journey maps and actionable insights, empowering your UX strategy to drive better customer engagement and satisfaction.

I want to

  • Understand User Behaviour.
  • Identify UX Pain Points.
  • Improve Usability & Accessibility.
  • Optimise User Journeys.
  • Enhance Customer Satisfaction.
  • Drive Higher Conversions.

Our Process

Our meticulous UX Audit uncovers usability issues and enhances user experience, ensuring your digital products are intuitive and user-friendly

Discovery

Strategy

1

Discovery Workshop

2

Comprehensive UX Audit

3

User Behaviour Analysis

4

Usability & Accessibility Evaluation

5

Pain Point Identification

Pricing

Small

Ideal for simple apps and websites aiming to boost customer registrations, improve checkout conversions, and increase other key user actions
  • Short UX Workshop
  • UX Data Analysis
  • Best Practice UX Appraisal (heuristic analysis)
  • Summary Report of Findings
  • Initial Recommendations for UX Improvements

Duration

2 Weeks

Price From

£7,500 + VAT

Medium

Ideal for more complex websites or apps, with multiple user journeys, that need optimisation to enhance overall user experience and boost engagement.
  • UX Workshop
  • Comprehensive UX Data Analysis (GA4 & User Testing)
  • Detailed User Journey Mapping
  • Best Practice UX Appraisal (heuristic and competitive analysis)
  • Detailed Report of Findings
  • Strategic Recommendations for UX Improvements
  • Prioritised Action Plan for Implementation

Duration

3-4 Weeks

Price From

£15,000-20,000 + VAT

Large

Ideal for large and complex websites, apps or customer portals with multiple user journeys that need thorough optimisation to enhance overall user experience, boost transactions and increase engagement.
  • UX Workshop
  • Comprehensive UX Data Analysis (GA4 & User Testing)
  • User Surveys and Interviews
  • Customer Usability Tests
  • Detailed User Journey Mapping
  • Best Practice UX Appraisal (Heuristic and Competitive Analysis)
  • Detailed Report of Findings
  • Strategic Recommendations for UX Improvements
  • Prioritised Action Plan for Implementation

Duration

4-6 Weeks

Price From

£30,000 + VAT

Case Studies

Podium Analytics

Royal British Legion (RBL)

Vorwerk

Solving your business challenges starts with a question

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